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Quantum StorageCare Gold Support Plan Zone 1 - extended service agreement -

Mfg. Part: SSC5H-VS00-CG11 | CDW Part: 3337041 | UNSPSC: 81111812
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  • Extended service agreement
  • labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
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Product Overview
Main Features
  • Extended service agreement
  • labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Quantum
Compatibility: PC
Manufacturer: Quantum Services
Model: Gold Support Plan Zone 1
Packaged Quantity: 1
Product Line: Quantum StorageCare

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Labor
Support Details Type: Extended service agreement

Service & Support
Location: On-site
Response Time: 4 hours
Response Time Comment: For critical issues
Service Availability: 24 hours a day / 7 days a week
Service Included: Labor
Type: Extended service agreement

Service & Support Details
Limitation: For critical problems, Customer Replaceable Units
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: For major problems, Customer Replaceable Units
Response Time: 8 hours



Limitation: For minor problems, Customer Replaceable Units
Response Time: 12 hours

Equipment
Class of Equipment: Tape drives

 
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12/9/2016 1:51:03 PM
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