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Shavlik Production Support and Subscription - technical support (renewal) -

Mfg. Part: S-STDSVPSSS-C-R | CDW Part: 3707119 | UNSPSC: 86101601
$29.99Advertised Price
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Availability:3-6 business days
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  • Technical support (renewal)
  • for Shavlik Protect Standard For Server
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support (renewal)
  • for Shavlik Protect Standard For Server
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Shavlik
Compatibility: PC
Manufacturer: Shavlik
Model: Production Support and Subscription
Packaged Quantity: 1
Product Line: Shavlik

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts



Support Details Full Contract Period: 1 year



Support Details Location: On-site

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support



Service Type: Remote monitoring



Limitation: Severity critical
Service Type: Technical support

Software
Software Title: Shavlik Protect Standard For Server

General
Installation Type: Locally installed

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support (renewal)

 
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12/6/2016 4:07:07 PM
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