Teradici Product Support & Maintenance - technical support - 3 years

Mfg. Part: SMSA003 | CDW Part: 4310512 | UNSPSC: 81111811
$674.99Advertised Price

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Mon-Fri 7am-7:30pm CT
Availability:3-6 business days
Most orders ship within 3-6 business days. See Terms & Conditions
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  • Technical support
  • phone consulting
  • 3 years
  • 24x7
  • response time: 1 h
  • for APEX 2800 LP
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 3 years
  • 24x7
  • response time: 1 h
  • for APEX 2800 LP
You've spent the time and money to build a cloud computing environment, optimized and integrated with other critical systems to support business processes. By protecting your data assets through a virtual desktop strategy, your business will realize increased IT efficiency and improved privacy and intrusion protection. However, any downtime - whether in the data center or at an end-point - can negatively affect customers, users, and your brand promise.

With a Teradici Support & Maintenance package, your business will be protected from disruption and downtime while maximizing IT productivity with access to the latest software upgrades and updates.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Teradici
Manufacturer: TERADICI
Model: Product Support & Maintenance
Packaged Quantity: 1
Product Line: Teradici

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Web support

Support Details Type: New releases update

Support Details Service Included: Web knowledge base access
Support Details Type: Product info support

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day

Limitation: Severity level 3
Response Time: 2 business days

Limitation: Severity level 4
Response Time: 5 business days

Class of Equipment: Other

Miscellaneous (CDW)
Compatible With:
Teradici APEX 2800 LP

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12/15/2017 8:27:38 AM
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