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Unitrends Platinum - technical support - 5 years

Mfg. Part: UEB-PPR-SOCK-PS-5 | CDW Part: 3180558 | UNSPSC: 86101601
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This item was discontinued on November 22, 2016.

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800.972.3922 Mon-Fri 8am-6pm ET

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  • Technical support
  • 1 socket
  • phone consulting
  • 5 years
  • 24x7
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Product Overview
Main Features
  • Technical support
  • 1 socket
  • phone consulting
  • 5 years
  • 24x7
Unitrends is committed to providing the absolute best technical customer support in the industry. The problems

and outages do not always arise during ‘business hours’ or ‘weekdays’. For Recovery-Series Appliances, Unitrends

Enterprise Backup, and ReliableDR customers with an active support plan, Unitrends provides 24x7 access to World Class technical support engineers.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Unitrends
Compatibility: PC
Manufacturer: Unitrends
Model: Platinum
Packaged Quantity: 1
Product Line: Unitrends

Service
Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours



Limitation: Severity level 3
Response Time: 6 hours



Limitation: Severity level 4
Response Time: 10 hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
License Qty: 1 socket

 
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12/7/2016 4:25:34 PM
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