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VMware Per Incident Support - technical support - for VMware vSphere Hyperv

Mfg. Part: HYP-1PAK-C | CDW Part: 2544314 | UNSPSC: 86101601
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  • Technical support
  • for VMware vSphere Hypervisor (v. 5)
  • phone consulting
  • 1 year
  • 1 incident
  • 12x5
  • response time: 4 business hours
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Product Overview
Main Features
  • Technical support
  • for VMware vSphere Hypervisor (v. 5)
  • phone consulting
  • 1 year
  • 1 incident
  • 12x5
  • response time: 4 business hours
Obtain access to a Technical Support Engineer via phone or web. VMware offers technical support for VMware Hypervisor on a per-incident basis. Choose from economical one, three or five incident packs. You'll have access to a technical engineer through email or by telephone; documentation, knowledge base articles and discussion forums through the VMware web site.

VMware per-incident support is valid for one year after purchase and does not include product updates or upgrades. Per-Incident Support is non-refundable.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC , Unix
Manufacturer: Vmware
Packaged Quantity: 1
Product Line: VMware Per Incident Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 1 incident



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Support Incidents: 1
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Response Time: Next business day



Service Type: Web support



Service Type: E-mail consulting



Service Type: Web knowledge base access

Software
Software Title: VMware vSphere Hypervisor
Version: 5

 
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6/28/2017 2:27:29 PM
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