VMware Support and Subscription Basic - technical support - for VMware vClo

Mfg. Part: CA6-AUTSV10-G-SSS-C-PR | CDW Part: 3764958 | UNSPSC: 86101601
$7,008.99CallAdvertised Price
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  • Technical support
  • for VMware vCloud Automation Center ( v. 6 )
  • 10 managed systems
  • prorate
  • emergency phone consulting
  • 1 year
  • 12x5
View More
Product Overview
Main Features
  • Technical support
  • for VMware vCloud Automation Center ( v. 6 )
  • 10 managed systems
  • prorate
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: VMware
Compatibility: PC
Manufacturer: VMWare Prorated Renewals
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Licensing Details: Prorate

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts

Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 12 business hours

Limitation: Severity level 4

Service Type: E-mail consulting

Service Type: Web knowledge base access

Service Type: Web support

Service Type: New releases update

Service Type: Remote monitoring

License Qty: 10 managed systems
Software Title: VMware vCloud Automation Center
Version: 6

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10/26/2016 8:29:07 AM
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