VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: VCHB-VCMS-P-SSS-C | CDW Part: 2501128 | UNSPSC: 86101601
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  • Technical support
  • for VMware vCenter Server Heartbeat
  • 1 server
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • for VMware vCenter Server Heartbeat
  • 1 server
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
  • for P/N: VCHB-VCMS55-C
VMware vCenter Server Heartbeat delivers high availability and disaster recovery for the vCenter Server platform and all of its components - including the database and licensing server - with failover across the LAN or WAN. It supports P2V, P2P and V2V failover, ensuring consistent operation of VMware Infrastructure when vCenter Server is threatened by unplanned or planned downtime regardless of your infrastructure. It monitors vCenter Server and provides the broadest range of protection against application or operator errors, operating system or hardware failure, or external events.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 8 business hours

Limitation: Severity level 4
Response Time: 12 business hours

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: Remote administration

Limitation: Severity critical
Service Type: Technical support

License Qty: 1 server
Software Title: VMware vCenter Server Heartbeat

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10/28/2016 7:24:52 AM
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