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VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: VC-SOL-BUN-P-SSS-C | CDW Part: 2561256 | UNSPSC: 86101601
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Mon-Fri 7am-7:30pm CT
Availability:3-6 business days
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  • Technical support
  • for VMware vCloud Solution Bundle
  • 25 virtual machines
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • for VMware vCloud Solution Bundle
  • 25 virtual machines
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
A minimum 1 year of SnS is required with purchase.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Hosted Service Type: ASP
Installation Type: Hosted

Header
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year



Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: Remote administration



Limitation: Severity critical
Service Type: Technical support

Software
License Qty: 25 virtual machines
Software Title: VMware vCloud Solution Bundle

 
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12/3/2016 12:08:44 PM
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