410

VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: VU5-PR-A10-3P-SSS-C | CDW Part: 2742294 | UNSPSC: 86101601
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This item was discontinued on December 13, 2016.

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Inventory quantities are delayed by 15 minutes.
  • Technical support
  • for VMware View Premier Add-On ( v. 5 )
  • 10 desktop VMs
  • emergency phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • for VMware View Premier Add-On ( v. 5 )
  • 10 desktop VMs
  • emergency phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years / 18 contacts



Support Details Full Contract Period: 3 years

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update



Service Type: Remote monitoring

Software
License Qty: 10 desktop VMs
Software Title: VMware View Premier Add-On
Version: 5

 
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9/19/2017 12:15:52 PM
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