VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: VR7-ADV-P-SSS-C-PR | CDW Part: 4087490 | UNSPSC: 81112201
$5,842.99CallAdvertised Price
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  • Technical support
  • for VMware vRealize Suite Advanced ( v. 7 )
  • 1 portable licensing unit (PLU)
  • prorate
  • emergency phone consulting
  • 1 year
  • 24x7
View More
Product Overview
Main Features
  • Technical support
  • for VMware vRealize Suite Advanced ( v. 7 )
  • 1 portable licensing unit (PLU)
  • prorate
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Installation Type: Locally installed

Brand: VMware
Compatibility: PC
Manufacturer: VMWare Prorated Renewals
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Licensing Details: Prorate

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts

Support Details Full Contract Period: 1 year

Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 8 business hours

Limitation: Severity level 4
Response Time: 12 business hours

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: Remote monitoring

Service Type: E-mail consulting

Limitation: Severity critical
Service Type: Technical support

License Qty: 1 portable licensing unit (PLU)
Software Title: VMware vRealize Suite Advanced
Version: 7

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10/28/2016 9:36:53 AM
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