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Veeam Standard Support - technical support - for Veeam Backup & Replication

Mfg. Part: V-BMPENT-HS-P04YP-00 | CDW Part: 3910846 | UNSPSC: 81112201
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  • Technical support
  • for Veeam Backup & Replication Enterprise for Hyper-V and Veeam Management Pack Enterprise Plus for Hyper-V
  • 1 CPU socket
  • prepaid
  • phone consulting
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Product Overview
Main Features
  • Technical support
  • for Veeam Backup & Replication Enterprise for Hyper-V and Veeam Management Pack Enterprise Plus for Hyper-V
  • 1 CPU socket
  • prepaid
  • phone consulting
  • 4 years
  • 12x5
Veeam's Standard Support program provides software support services during business hours along with upgrades and updates to the products.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 1 CPU socket
Software Title: Veeam Backup & Replication Enterprise for Hyper-V and Veeam Management Pack Enterprise Plus for Hyper-V

Service
Support Full Contract Period: 4 year(s)
Support Details Full Contract Period: 4 years

Header
Brand: Veeam
Compatibility: PC
Manufacturer: Veeam
Model: Standard Support
Packaged Quantity: 1
Product Line: Veeam

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 8:00 AM - 8:00 PM
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 8 business hours



Limitation: Severity level 3
Response Time: 12 business hours



Limitation: Severity level 4
Response Time: 24 business hours



Service Type: Web support



Service Type: New releases update



Service Type: Web knowledge base access

General
Installation Type: Locally installed

Licensing
License Pricing: Prepaid

 
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12/7/2016 10:33:26 AM
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