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Veeam Standard Support - technical support (renewal) - for Veeam Backup Ess

Mfg. Part: V-ESSSTD-VS-P01AR-00 | CDW Part: 3079816 | UNSPSC: 81112202
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  • Technical support (renewal)
  • for Veeam Backup Essentials Standard Bundle for VMware
  • phone consulting
  • 1 year
  • 12x5
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Product Overview
Main Features
  • Technical support (renewal)
  • for Veeam Backup Essentials Standard Bundle for VMware
  • phone consulting
  • 1 year
  • 12x5
Veeam's Standard Support program provides software support services during business hours along with upgrades and updates to the products.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Veeam
Compatibility: PC
Manufacturer: Veeam
Model: Standard Support
Packaged Quantity: 1
Product Line: Veeam

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 8:00 AM - 8:00 PM
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 8 business hours



Limitation: Severity level 3
Response Time: 12 business hours



Limitation: Severity level 4
Response Time: 24 business hours



Service Type: Web support



Service Type: New releases update

Software
Software Title: Veeam Backup Essentials Standard Bundle for VMware

 
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12/9/2016 5:22:33 PM
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