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Wyse Premium Support Bronze - technical support - 5 incidents

Mfg. Part: 906023-06 | CDW Part: 2797897 | UNSPSC: 81111811
$3,518.00Advertised Price
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  • Technical support
  • phone consulting
  • 5 incidents
  • 8x5
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 5 incidents
  • 8x5
The online Wyse self-service center provides you the ability to create and manage your own support tickets online, 24 hours a day, seven days a week. With the Wyse self-service center, you can open a support ticket and manage it without ever having to pick up the phone. You will receive automatic notifications based on what is happening with your case, such as status changes. Your support ticket will be routed to the appropriate Support team based on your region. In addition, you can search the Wyse customer support knowledge base. Wyse is continually creating KB articles and updating existing ones. You also have access to quick start guides, reference manuals, and FAQ documentation.

While you can create support cases on the Wyse self-service center 24/7 (with zero phone hold time) you can still reach the support center by phone, from 9 AM to 5 PM, Monday through Friday. By specifying who can contact Wyse customer support, you can control who submits incident reports and for what, thereby protecting your support investment. Wyse premium support customers are entitled to targeted response times that ensure that your incidents will be responded to in a timely manner. The responses times are specific to each premium support plan.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Wyse
Compatibility: PC
Manufacturer: WYSE Dropship
Model: Bronze
Packaged Quantity: 1
Product Line: Wyse Premium Support

Service
Support Full Contract Period: 5 incidents
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Knowledge base access



Support Details Service Included: Web support

Service & Support
Service Availability: 8 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 50 incidents
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day
Service Availability (Time): 9:00 AM - 5:00 PM



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Equipment
Class of Equipment: Desktops

 
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12/10/2016 1:16:54 AM
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