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Open-E Premium Support - technical support (renewal) - 1 year

Mfg. Part: 1756 | CDW Part: 3518642 | UNSPSC: 81112201
$595.54SAVE $119.55
$475.99Advertised Price
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  • Technical support (renewal)
  • phone consulting
  • 1 year
  • 8x5
  • response time: 4 h
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Product Overview
Main Features
  • Technical support (renewal)
  • phone consulting
  • 1 year
  • 8x5
  • response time: 4 h
The Premium Support allows you to receive assistance regarding your technical issues or questions for your Lite product. Premium Support gives you access to the Open-E user portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Open-E
Compatibility: PC
Manufacturer: Open-E
Model: Premium Support
Packaged Quantity: 1
Product Line: Open-E

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 hours
Service Availability: 8 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 8 hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: E-mail consulting



Service Type: Remote administration



Service Type: Web support

 
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12/5/2016 7:11:25 PM
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What Happens Next? A confirmation email is on its way. Within one business day, you will be contacted by an Account Manager to finalize your quote.

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