ServiceNow Consulting and Implementation in Canada
CDW Canada is a ServiceNow Elite Partner. We help Canadian organizations automate workflows, reduce manual work and improve how IT services get delivered.
What Is ServiceNow?
ServiceNow is a cloud-based, AI-enhanced platform that automates enterprise workflows. It connects the tools and teams behind IT, security, HR and customer service so work moves faster and with fewer manual steps. Organizations around the world run ServiceNow to manage and improve their IT operations.
The platform runs in the cloud and automates complex business processes, from IT operations management to security operations and asset management. As a ServiceNow Elite Partner, CDW Canada helps you get more value from your ServiceNow investment.
What Is ServiceNow Used For?
ServiceNow automates and streamlines core business processes. Most work centres on four areas: IT service management (ITSM), IT operations management (ITOM), IT asset management (ITAM) and customer service management (CSM).
IT Service Management (ITSM)
Handles service delivery. Users request IT services, track progress and resolve issues in one place.
IT Operations Management (ITOM)
Keeps IT infrastructure running. It monitors operations and helps them run efficiently.
IT Assessment Management (ITAM)
Manage software licences, hardware assets and cloud assets with clear workflows and lifecycle visibility.
Strategic Portfolio Management (SPM)
Keeps day-to-day work aligned with your business goals and objectives.
ServiceNow Offerings and Industries
ServiceNow fits a range of industries. CDW Canada tailors each solution to the needs of the sector you work in.
Financial Services
Improve efficiency and stay compliant with industry regulations.
Healthcare
Streamline patient care and administrative work to improve healthcare delivery.
Manufacturing
Automate manufacturing processes to raise productivity and cut downtime.
Public Sector
Improve public services with better resource management and faster service delivery.
SmartITSM: A ServiceNow Solution for Small and Mid-Sized Organizations
SmartITSM is a CDW-owned and managed instance of ServiceNow. Each customer gets a branded, domain-separated environment plus core admin capabilities like user management, configuration item management and knowledge management. Built for small and mid-sized businesses, it uses pre-built workflows and out-of-the-box features, so you can be up and running in as little as two weeks.
ServiceNow Integrations
ServiceNow connects with the third-party applications and systems you already run. These integrations keep your IT environment coherent and efficient:
ERP Systems
Connect enterprise resource planning (ERP) systems to streamline operations and improve data visibility.
CRM Platforms
Connect customer relationship management (CRM) platforms for better customer service and relationship management.
IT Monitoring Tools
Connect IT monitoring tools for real-time tracking and management of IT assets and operations.
Security Solutions
Connect security solutions to improve threat detection and response.
ServiceNow Modules
IT Service Management (ITSM)
The ServiceNow ITSM module automates IT service delivery and replaces legacy tools with one platform for managing IT services.
IT Asset Management (ITAM)
Tracks and manages organizational assets to improve use and cut redundancy.
Fundamental Asset Management
Included with the CDW proposal through the ITSM module. Covers core IT asset management driven by manual work.
Hardware Asset Management
The ServiceNow Hardware Asset Management (HAM) module builds on the basics and adds advanced capabilities and automated workflow.
Software Asset Management
The ServiceNow Software Asset Management (SAM) module accounts for all software, virtual and non-virtual, across the software lifecycle.
Enterprise Asset Management
The ServiceNow Enterprise Asset Management (EAM) module automates end-to-end management of non-IT assets, including facilities, fleet and operational equipment.
IT Operations Management (ITOM)
Provides visibility, controls IT operations, automates routine tasks and keeps services running.
Security Operations (SecOps)
Connects security processes and systems for faster threat detection and response.
HR Service Delivery
Streamlines HR processes for efficient service delivery and better resource management.
Strategic Portfolio Management
Strategic Portfolio Management (SPM) aligns strategy with day-to-day work. Manage strategic and operational work in one place, prioritize initiatives and build roadmaps to guide investments.
How CDW Canada Can Help
CDW Canada is a ServiceNow Elite Partner with a full set of managed services to help you get more from ServiceNow. We hire, train and retain a dedicated team of ServiceNow professionals, so you can focus on business needs and budget. We work several ways depending on what you need, and we can build a custom arrangement.
Assessment & Advisory
We assess your IT service and operations management maturity, then map the steps to optimize and grow your environment.
Project Services
Our team includes solution architects, engagement managers, business analysts, developers, testers and trainers. Led by an engagement manager, they capture your requirements in workshops, then design, configure, implement and train your team on your ServiceNow implementation.
SmartCIP
Build a continuous improvement program. Buy a block of hours for scheduled, guided access to specialized resources and apply them to any task in your ServiceNow instance.
SNaaS
ServiceNow as a Service from CDW. Three offerings for organizations that want the power of ServiceNow without managing the platform.
SmartAdmin
A scoped managed service for organizations that have, or will soon have, their own ServiceNow instance. We handle the day-to-day administration and housekeeping.
SmartCSA
CDW's Customer Success Advisor (CSA) is your partner in getting value from ServiceNow. You get ongoing guidance, quarterly business reviews with key stakeholders, contextual roadmaps, release planning and hands-on how-to workshops for your super-users.
FAQs
What does ServiceNow do?
ServiceNow automates and streamlines IT services, operations and workflows on one platform. Organizations merge tools, improve visibility and work more efficiently.
What is ServiceNow software used for?
ServiceNow software supports IT service management (ITSM), IT operations management (ITOM), IT asset management, security operations (SecOps), customer service management (CSM), HR service delivery and more. Each solution improves service delivery and efficiency.
Is ServiceNow a CRM or ERP?
Neither. ServiceNow is a cloud-based service management platform that covers IT, customer service, HR and security. It is not a traditional CRM or ERP system.
How can ServiceNow improve security operations?
ServiceNow Security Operations (SecOps) brings security processes and systems onto one platform. You get full visibility into threats and faster response through intelligent workflows and automation.
Is it possible to integrate ServiceNow with other systems?
Yes. ServiceNow connects with third-party applications and systems, including ERP systems, CRM platforms, IT monitoring tools and security solutions.
Contact Us
Ready to Transform Your IT Operations with ServiceNow?
CDW Canada's ServiceNow consulting and managed services help IT teams run better and grow. Contact our ServiceNow experts for a ServiceNow roadmap built for your organization. See our full range of IT solutions.
Ways to reach us:
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