ServiceNow
Automate workflows, boost efficiency and transform service delivery with CDW Canada's expert ServiceNow solutions.
What Is ServiceNow?
ServiceNow is a cloud-based, AI-enhanced platform that automates enterprise workflows to streamline processes, improve efficiency and enhance customer experiences through customization and extensibility. As a key player in the IT industry, ServiceNow has become a cornerstone for organizations around the globe, helping them manage and optimize their IT operations.
ServiceNow is renowned for its robust cloud-based architecture that facilitates seamless automation of complex business processes. ServiceNow ensures organizations can deliver high-quality services efficiently, from IT operations management to security operations and asset management. CDW Canada, as a ServiceNow Elite Partner, assists businesses in utilizing the full potential of their ServiceNow investment.
What Is ServiceNow Used For?
ServiceNow focuses on automating and streamlining business processes, particularly those related to IT service management (ITSM), IT operations management (ITOM), IT asset management (ITAM) and customer service management (CSM).
IT Service Management (ITSM)
Focuses on efficient service delivery, enabling users to request IT services, track progress and resolve issues.
IT Operations Management (ITOM)
Optimizes IT operations, ensuring that IT infrastructure is running smoothly and
efficiently.
IT Assessment Management (ITAM)
Manage software licences, hardware assets and cloud assets with intuitive workflows and lifecycle visibility.
Strategic Portfolio Management (SPM)
Ensures that everything remains fully aligned with established business goals and objectives.
ServiceNow Offerings and Industries
ServiceNow's offerings cater to various industries, ensuring tailored solutions that address specific needs and challenges.
Financial Services
Enhance operational efficiencies and ensure compliance with industry regulations.
Healthcare
Streamline patient care and administrative processes, improving overall healthcare delivery.
Manufacturing
Automate manufacturing processes to ensure productivity and reduce downtime.
Public Sector
Improve public services through better resource management and efficient service delivery.
SmartITSM: A ServiceNow Solution for Small and Mid-Sized Organizations
A CDW-owned and managed instance of ServiceNow, SmartITSM offers domain-separated environments branded for each customer, along with essential administrative capabilities like user and configuration item management, knowledge management and more. Designed as a practical solution for small and mid-sized businesses, it leverages pre-built workflows and out-of-the-box features and functions customers can be up and running in as little as two weeks.
ServiceNow Integrations
ServiceNow offers extensive integration capabilities to ensure seamless connectivity with various third-party applications and systems. These integrations allow organizations to leverage their existing tools and systems, providing a more coherent and efficient IT ecosystem:
ERP Systems
Integrate with enterprise resource planning (ERP) systems to streamline operations and enhance data visibility.
CRM Platforms
Seamlessly connect with customer relationship management (CRM) platforms for improved customer service and relationship management.
IT Monitoring Tools
Combine with IT monitoring tools to ensure real-time tracking and management of IT assets and operations.
Security Solutions
Integrate with security solutions to enhance threat detection and response capabilities.
ServiceNow Modules
IT Service Management (ITSM)
The ITSM module automates IT service delivery, consolidating tools and legacy systems to provide a unified platform for managing IT services.
IT Asset Management (ITAM)
Provides comprehensive tracking and management of organizational assets, ensuring optimal utilization and minimizing redundancies.
Fundamental Asset Management
The ServiceNow IT Service Management (ITSM) module (included with the CDW proposal) contains fundamental IT asset management functionality driven by manual work.
Hardware Asset Management
The ServiceNow Hardware Asset Management (HAM) module builds on basic and brings advanced capabilities and automated workflow.
Software Asset Management
The ServiceNow Software Asset Management (SAM) module accounts for all software, both virtual and non-virtual, along the software lifecycle.
Enterprise Asset Management
The ServiceNow Enterprise Asset Management (EAM) module allows you to automate the end-to-end management of enterprise (non-IT) assets including facilities, fleet and other operational equipment.
IT Operations Management (ITOM)
ITOM ensures business agility by providing visibility, controlling IT operations, automating routine tasks and ensuring continuous service delivery.
Security Operations (SecOps)
SecOps integrates security processes and systems, ensuring faster threat detection and response.
HR Service Delivery
Streamlines HR processes, enabling efficient service delivery and better resource management.
Strategic Portfolio Management
Strategic Portfolio Management (SPM) is a solution that helps organizations align strategy with day-to-day work, enabling them to drive business outcomes by managing strategic and operational work from one place, prioritizing initiatives and building roadmaps to guide investments.
How CDW Canada Can Help
CDW Canada is a trusted ServiceNow Elite Partner, offering a comprehensive suite of services designed to help organizations maximize the potential of their ServiceNow investments. CDW Canada has committed to hiring, training, developing and retaining a roster of dedicated ServiceNow professionals, helping customers focus on business needs and budget priorities.
We have several ways to work with our customers depending upon their needs and have the flexibility to create a custom arrangement if desired.
Assessment & Advisory
We assess your IT service and operations management maturity levels and help you plan steps to optimize and grow your technology environment.
Project Services
Our expert team includes solution architects, engagement managers, business analysts, developers, testers and trainers. Led by the engagement manager, they work closely with your key stakeholders through interactive workshops to capture business requirements. They then design, configure, implement and train-for-use your ServiceNow platform and applications.
SmartCIP
Helps customers establish a robust continuous improvement program. Customers can purchase a block of hours for scheduled and guided access to specialized resources and apply these to any manner of task in their ServiceNow instance.
SNaaS
ServiceNow as a Service from CDW contains three distinct offerings specifically built for customers who want to benefit from the power of ServiceNow but don’t want to take on the task of managing the platform.
SmartAdmin
A scoped managed service designed to meet the needs of customers who already have or will soon have their own ServiceNow instance and want to offload the day-to-day administration and housekeeping to a partner with deep and wide ServiceNow expertise.
SmartCSA
CDW’s Customer Success Advisor (CSA) is your dedicated partner in maximizing the value of your ServiceNow investment. Your CSA provides ongoing guidance and support, including quarterly business reviews with key stakeholders, the development of contextual roadmaps to enhance or expand ServiceNow capabilities, strategic planning for upcoming releases and hands-on “how-to” workshops designed to empower your super-users.
FAQs
What does ServiceNow do?
ServiceNow is an integrated platform that automates and streamlines IT services, operations and workflows. Organizations can merge tools, improve visibility and enhance operational efficiency.
What is ServiceNow software used for?
ServiceNow software can be used for IT service management (ITSM), IT operations management (ITOM), IT asset management, security operations (SecOps), customer service management (CSM), HR service delivery and more. It provides various solutions designed to improve service delivery and operational efficiency.
Is ServiceNow a CRM or ERP?
ServiceNow is neither a traditional customer relationship management (CRM) system nor an enterprise resource planning (ERP) system. Instead, it is a cloud-based platform that provides service management solutions, covering various domains, including IT, customer service, HR and security.
How can ServiceNow improve security operations?
ServiceNow Security Operations (SecOps) integrates security processes and systems into a unified platform, providing complete visibility into threats and facilitating faster response and remediation times through intelligent workflows and automation.
Is it possible to integrate ServiceNow with other systems?
Yes. ServiceNow offers extensive integration capabilities, allowing seamless connectivity with various third-party applications and systems, including ERP systems, CRM platforms, IT monitoring tools and security solutions.
Contact Us
Ready to Transform Your IT Operations with ServiceNow?
CDW Canada's ServiceNow solutions, supported by expert consulting and managed services, enable IT professionals to achieve operational excellence and drive business growth through innovative technology and efficient service delivery. Contact our ServiceNow experts today for a tailored ServiceNow roadmap.
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