Drive Business Transformation Through CDW ServiceNow Solutions

IT Service Management and digital workflow platforms are rapidly becoming a cornerstone of IT. As a ServiceNow® Partner, CDW helps you optimize the value of your ServiceNow® investment and streamline IT operations across your organization.

Orchestrate your custom ServiceNow® solution.

or call 800.972.3922.

Explore all CDW
ServiceNow Solutions


Through proven experience and advanced methodologies, we give you a comprehensive plan to accelerating innovation and growth through ServiceNow.


Whether you are already on ServiceNow or considering first-time implementation, we offer proprietary tools that maximize your business results.


Augment your staff with our highly skilled team of certified technicians that can help you reduce costs and accelerate ROI on your ServiceNow investment.

Consolidate Core Business Processes

ServiceNow IT Service Management (ITSM)

Move from legacy help desk and ticketing systems to fully automated IT & business services with cloud-based ITSM. CDW helps businesses consolidate fragmented tools and legacy systems while automating service management processes. Our IT Service Management solutions can get you to go-live quickly with confidence, while maintaining the ability to scale to your business needs. With a simple and consistent approach, you increase efficiency, lower costs and devote more time to innovating and delivering the modern, consumer like, self service experience your modern organization has come to expect.

Security Operations Solutions

Respond to security threats in minutes versus hours or days. ServiceNow Security Operations (SecOps) integrates all your systems into an easy-to-use cloud platform for complete attack visibility. Through intelligent workflows, automation and creating a deeper connection with IT, we can help you prioritize and resolve threats faster than ever. Plus, our SecOps orchestration tools reduce the time spent on basic tasks to speed up remediation and response to data breaches and more.

IT Operations Management

Driving business agility and accuracy is impossible without visibility across your entire infrastructure. CDW can help bridge the gap between your business services and underlying IT infrastructure. Identify, diagnose and resolve service issues quickly by automating detection, provisioning and governance processes across all your IT systems. 

Drive Organizational Growth

Customer Service Management (CSM)

ServiceNow CSM enables your organization to deliver customer service that is effortless, connected and proactive. CDW can help you move beyond traditional CSM models. Improve efficiency with automation and self-service for both customers and agents. Increase customer satisfaction by connecting people, workflow and processes to resolve the root causes of issues. Move beyond operational demands to deliver proactive strategies that drive business growth.

HR Service Management

Help your HR department focus on people, not processes. HR Service management streamlines and improves HR delivery through a dedicated HR knowledge base. CDW offers simple dashboards and reporting, automated workflows for case assignments and routing, HCM integration, and anywhere, anytime access to all your HR services.

Design and plan for complete ServiceNow maturity, no matter where you are in your implementation journey.

Or give us a call at 800.972.3922.