Avaya IP Office Contact Center - license

Mfg. Part: 306626 | CDW Part: 3453745 | UNSPSC: 43232703
  • License
  • 1 server
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  • License
  • 1 server
Customer expectations have risen dramatically, requiring companies to develop a far broader set of capabilities for their customer interactions. To be successful today, small and midsize businesses must be capable of responding swiftly, efficiently and accurately to their customers no matter which channel of interaction - or combination of channels - customers choose. Avaya IP Office Contact Center extends Avaya innovation in contact centers to small and midsize businesses, giving them the simplicity and value they require.

Avaya IP Office Contact Center extends Avaya innovation in contact centers to small and midsize businesses, giving them the simplicity and value they require. Optimized for use with Avaya IP Office software, the solution enables blended multichannel capabilities to enhance and expand customer communications. IP Office Contact Center is a true endto-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship - which can translate into more satisfied customers and a more profitable business.

With IP Office Contact Center, businesses can integrate voice, e-mail, and web chat channels, and proactively manage the entire customer interaction lifecycle. Your business can begin at its own pace with one channel such as voice, for example, and add other channels such as e-mail as your objectives evolve.

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