- Technical support
- for In Case of Emergency (ICE) for MAG Series Appliance
- SA Series Appliance
- IC Series Appliance and Pulse Secure Appliance
- phone consulting
- 5 years
Pulse Secure Gold Support includes anytime, any day access to support centers by phone or online. Gold Support includes access to Pulse Secure knowledge base, forums, technical document library, software updates, and other support tools. As a Gold Support customer, you also get Return to Factory (RTF), Return Material Authorization (RMA) service for hardware failures, maintenance window coverage, and in-depth root cause analysis on any issue.