- Technical support (renewal)
- for Retrospect for Windows VMware Host Server Agent (v. 12)
- phone consulting
- 1 year
Customers who purchase a one-year Annual Support and Maintenance (ASM) contract will receive: one full year of toll-free business hours phone support from within the US; one full year of 24x7 web ticket support; one full year of no-cost updates and upgrades of your Retrospect software products released during the term of the contract.