- Technical support
- for VMware vSphere Essentials ( v. 5 )
- phone consulting
- 1 year
- 3 incident
- response time: 4 business hours
VMware Support Services provide a range of support offerings backed by industry-leading expertise in virtualization and virtual infrastructure. VMware's cumulative years of experience installing, integrating and supporting virtualization technologies in production environments results in timely and accurate support. VMware Per Incident Support offers pay-per-request support. Support requests are submitted via the VMware support Web site only. VMware offers technical support for VMware vSphere Essentials on a per-incident basis. You'll have access to a technical engineer through email or by telephone. VMware per-incident support is valid for one year after purchase and does not include product updates or upgrades. Per-Incident Support is non-refundable.