- Extended service agreement (renewal)
- advance hardware replacement
- 3 years
- response time: next day
- for XTM 2 Series 25-W
24x7 Support provides rapid-response technical support; hardware warranty that includes advance hardware replacement; free software updates so code is always up to date; and concise threat alerts that are delivered with clear instructions on how to reduce or eliminate new threats, with link directly to vendor patches to save time. Gold Support, ideal for accounts with large numbers of XTM 2 Series and XTM 33 models, enables organizations to have Gold level service account-wide.