Brocade Premier Direct Support 4-Hour Onsite - extended service agreement (renewal) - 1 year - on-site

Brocade Premier Support is the highest level of support offered by Brocade. It includes all the offerings of Brocade Essential Support in addition to a Support Account Manager (SAM), a Premier account profile, quarterly support reviews, unlimited use of the Activity Quality Process, priority access to Brocade Technical Support expertise and accelerated escalation management, premier monitoring for SAN devices, network health checks, and firmware upgrade services.