Cisco Business Critical Services 3.0 Scrum Services - technical support
Mfg # CON-BCSOS-SCRUM
CDW # 7625864
Know your gear
Scrum Services are used in combination with the Customer's chosen BCS 3.0 Service Tier or BCS 2.0 and higher Service ("BCS 2.x") to provide additional consultative capabilities that supplement the specific BCS Services purchased.
The quantity of Scrum Services purchased is as set forth in the Quote and intended activities and deliverables are set forth in the Business Proposal. The intended activities and deliverables are reviewed and updated quarterly. When new tasks or deliverables are agreed, Cisco will validate that what is being requested is reasonable and proportional to the resources and time available, refined where required, and documented. In Scrum Services, Cisco can collaborate with Customer teams and Partners to deliver joint outcomes, and Cisco will confirm that the roles and responsibilities of each party are documented.
As a subscription service, Cisco will make efforts to allocate resources evenly throughout the contract length.
Cisco is flexible about the tasks and deliverables that may be provided as a result of this service. Due to flexible service delivery, the format of these deliverables may need to change and / or have additional caveats compared to those that the Customer may have previously received through other Cisco buying programs.
The quantity of Scrum Services purchased is as set forth in the Quote and intended activities and deliverables are set forth in the Business Proposal. The intended activities and deliverables are reviewed and updated quarterly. When new tasks or deliverables are agreed, Cisco will validate that what is being requested is reasonable and proportional to the resources and time available, refined where required, and documented. In Scrum Services, Cisco can collaborate with Customer teams and Partners to deliver joint outcomes, and Cisco will confirm that the roles and responsibilities of each party are documented.
As a subscription service, Cisco will make efforts to allocate resources evenly throughout the contract length.
Cisco is flexible about the tasks and deliverables that may be provided as a result of this service. Due to flexible service delivery, the format of these deliverables may need to change and / or have additional caveats compared to those that the Customer may have previously received through other Cisco buying programs.