Cisco Customer Journey Platform Premium - license - 1 concurrent agent

The Cisco Customer Journey Platform provides sales and service contact centers the ability to improve their customer experience and optimize their performance with dynamic, predictive analytics. By leveraging the data in multiple contact center systems and applying predictive analytics, the Cisco Customer Journey Platform dynamically predicts each customer's needs and matches the customer with the best agent to handle that need, improving performance, sales, and the customer experience. The Cisco Customer Journey Platform is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs.