Cisco SMS Short Code Provisioning Fee - license - 1 license

SMS is an acronym for Short Message Service and was invented for text communication through mobile phones. Cisco ServiceGrid has introduced SMS functionality to enable inbound and outbound communications using SMS a long time ago.

SMS can be sent by using templates and free texts, In the recent version, more than 3700 fields are available for outbound templates. The content can be edited before sending. Receivers may be all persons assigned to the call and/or any Email address.