- IP Service Premium (Level 1-3)
- Technical support
- phone consulting
- for BIG-IP Application Accelerator 3400 v9
- Local Traffic Manager 6400 v9
F5 Premium (7 x 24) support include remote assistance both online and over the phone, proactive support for planned maintenance, advance RMA replacement, software upgrades, and help with F5 iRules scripts. You can upgrade your support with Expedited RMA services and maintenance add-on packages. In addition, F5 provides many free, self-service resources to help you get the most from your F5 investment.