IBM Business Critical Service - extended service agreement - for IBM QRadar

Mfg.Part: E0N93LL | CDW Part: 5623944
Product Details
  • Extended service agreement
  • for IBM QRadar xx29 Appliance
  • 1 appliance install
  • subsequent
  • Passport Advantage Express
  • 1 year
  • 24x7
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IBM Business Critical Service - extended service agreement - for IBM QRadar
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Product Details

Main Features
  • Extended service agreement
  • for IBM QRadar xx29 Appliance
  • 1 appliance install
  • subsequent
  • Passport Advantage Express
  • 1 year
  • 24x7
  • response time: 4 h
Under the Business Critical service upgrade option, when you contact IBM for support and IBM determines that onsite support is necessary, IBM will target to be onsite within 4 hours, 24 hours per day, 7 days per week. This target is measured from the time onsite hardware support is deemed necessary. IBM will contact your representative to arrange for the onsite visit.