Cisco SMARTnet Standard - extended service agreement

SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options.

SMARTnet Standard 8x5xNext Business Day support provides for next day advance replacement if calls are received between 9: 00 a.m. and 5: 00 p.m. local time, five days a week.