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Citrix Appliance Maintenance Bronze - extended service agreement - 1 year -

Mfg. Part: 4038434-E4 | CDW Part: 4117223 | UNSPSC: 81111812
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  • Extended service agreement
  • replacement
  • 1 year
  • shipment
  • business hours
  • response time: 10 business days
  • Citrix Enterprise License Program (ELA)...
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • shipment
  • business hours
  • response time: 10 business days
  • Citrix Enterprise License Program (ELA) (Level 4)
  • for P/N: 3013485-E4
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: Citrix
Manufacturer: Citrix NetScaler
Model: Bronze
Packaged Quantity: 1
Product Line: Citrix Appliance Maintenance

Miscellaneous
Pricing Type: Citrix Enterprise License Program (ELA) (Level 4)

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: 10 business days
Service Availability: Business hours
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: 10 business days
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours



Limitation: Severity level 1
Response Time: 1 hour



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 24 hours



Limitation: Severity level 4
Response Time: 5 days

 
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12/10/2016 12:54:32 PM
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