Exinda Premium Maintenance - extended service agreement - 1 year - on-site

Mfg. Part: EX-10762-5G-PM | CDW Part: 3784552 | UNSPSC: 81111812
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This item was discontinued on November 7, 2016.

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  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • repair time: 60 days
  • for P/N: EX-10762-5G
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • repair time: 60 days
  • for P/N: EX-10762-5G
Premium Maintenance support is fully comprehensive extending to network integration or device configuration issues. Premium Maintenance includes unlimited access 7 days per week, 24 hours per day to Technical Assistance Center (TAC) with less than 30-minute response time for critical issues; software upgrades - software releases that contain new features and functionality relevant to a new release theme, in addition to fixes to address known issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Type: New releases update

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Training

Service & Support Details
Repair Time: 60 days

Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day

Response Time: 1 hour
Service Availability (Hours a Day): 24 hours a day

Limitation: 2 seats

Brand: Exinda
Manufacturer: Exinda
Model: Premium Maintenance
Packaged Quantity: 1
Product Line: Exinda

Service & Support
Location: On-site
Repair Time: 60 days
Service Included: Parts and labor
Type: Extended service agreement

Class of Equipment: Complicated network devices

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5/24/2017 10:15:42 PM
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