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KEMP Upgrade Basic Support to Premium - extended service agreement - 1 year

Mfg. Part: PU-5400 | CDW Part: 3435698 | UNSPSC: 81111812
$1,951.99Advertised Price
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800.972.3922
Mon-Fri 7am-7:30pm CT
Availability:3-6 business days
Most orders ship within 3-6 business days. See Terms & Conditions
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  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for P/N: LM-5400
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for P/N: LM-5400
Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

Premium support provides 24 x 7 support and hardware replacement in advance. From diagnosis, a replacement unit will ship the next business day.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: KEMP
Compatibility: PC
Manufacturer: Kemp Technologies
Model: Upgrade Basic Support to Premium
Packaged Quantity: 1
Product Line: KEMP

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1/2/3
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 4
Response Time: 1 business day



Limitation: Severity level 5

Equipment
Class of Equipment: Complicated network devices

Miscellaneous (CDW)
Compatible With:
KEMP LoadMaster 5400 Load Balancer ADC

 
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12/4/2016 4:29:30 AM
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