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Nimble World-Class Support Premium 4-Hour with Onsite Parts Replacement - e

Mfg. Part: SLA-4ON | CDW Part: 3695013 | UNSPSC: 81111812
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This item was discontinued on October 20, 2016.

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Warehouse LocationAvailableQuantity Incoming
Inventory quantities are delayed by 15 minutes.
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • response time: 4 h
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • response time: 4 h
This program provides software updates for 90 days for any defects.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Nimble Storage
Manufacturer: Nimble Storage
Model: Premium 4-Hour with Onsite Parts Replacement
Packaged Quantity: 1
Product Line: Nimble World-Class Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web knowledge base access



Support Details Service Included: Web support



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours



Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 2 business hours



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: Next business day
Service Availability (Days a Week): Monday-Friday

Equipment
Class of Equipment: Storage arrays

 
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12/6/2016 12:13:21 PM
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