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VMware Per Incident Support - technical support - for VMware vSphere Essent

Mfg. Part: VS5-ESSL-1PAK-C | CDW Part: 2490302 | UNSPSC: 86101601
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  • Technical support
  • for VMware vSphere Essentials ( v. 5 )
  • phone consulting
  • 1 year
  • 1 incident
  • 12x5
  • response time: 4 business hours
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Product Overview
Main Features
  • Technical support
  • for VMware vSphere Essentials ( v. 5 )
  • phone consulting
  • 1 year
  • 1 incident
  • 12x5
  • response time: 4 business hours
VMware Support Services provide a range of support offerings backed by industry-leading expertise in virtualization and virtual infrastructure. VMware's cumulative years of experience installing, integrating and supporting virtualization technologies in production environments results in timely and accurate support. VMware Per Incident Support offers pay-per-request support. Support requests are submitted via the VMware support Web site only. VMware offers technical support for VMware vSphere Essentials on a per-incident basis. You'll have access to a technical engineer through email or by telephone. VMware per-incident support is valid for one year after purchase and does not include product updates or upgrades. Per-Incident Support is non-refundable.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Packaged Quantity: 1
Product Line: VMware Per Incident Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 1 incident



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Support Incidents: 1
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Response Time: Next business day



Service Type: Web support



Service Type: E-mail consulting



Service Type: Web knowledge base access

Software
Software Title: VMware vSphere Essentials
Version: 5

 
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12/7/2016 10:25:15 AM
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