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VMware Support and Subscription Basic - technical support - for VMware View

Mfg. Part: VU5-PR-STR-G-SSS-A | CDW Part: 2830685 | UNSPSC: 86101601
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Availability:3-6 business days
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  • Technical support
  • for VMware View Premier Bundle Starter Kit ( v. 5 )
  • 1 concurrent connection
  • academic
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for VMware View Premier Bundle Starter Kit ( v. 5 )
  • 1 concurrent connection
  • academic
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Licensing
License Pricing: Academic

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 12 business hours



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support



Service Type: Remote monitoring

Software
License Qty: 1 concurrent connection
Software Title: VMware View Premier Bundle Starter Kit
Version: 5

 
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12/4/2016 4:36:50 AM
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