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VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: CL5-STD-2D-PSSS-C | CDW Part: 2854243 | UNSPSC: 86101601
$2.99Advertised Price
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800.972.3922
Mon-Fri 7am-7:30pm CT
Availability:3-6 business days
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  • Technical support
  • for VMware vCloud Suite Standard ( v. 5 )
  • promo
  • upgrade from VMware vSphere Enterprise Plus Edition
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for VMware vCloud Suite Standard ( v. 5 )
  • promo
  • upgrade from VMware vSphere Enterprise Plus Edition
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Hosted Service Type: ASP
Installation Type: Hosted

Header
Brand: VMware
Compatibility: PC
Manufacturer: VMware Enterprise Licensi
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Licensing
License Pricing: Promotional

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 12 business hours



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update



Service Type: Remote monitoring

Software
Software Title: VMware vCloud Suite Standard
Upgrade from (Support): VMware vSphere Enterprise Plus Edition
Version: 5

 
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12/10/2016 4:35:29 PM
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