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Virtual Iron Platinum Support - extended service agreement (renewal) - for

Mfg. Part: R-EX3-1 | CDW Part: 1771599 | UNSPSC: 86101601
$259.99Advertised Price
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  • Extended service agreement (renewal)
  • for Virtual Iron Extended Enterprise Edition
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • for Virtual Iron Extended Enterprise Edition
  • phone consulting
  • 1 year
  • 24x7
This Platinum Support Service provides subscriber with access to Virtual Iron technical support via phone, E-mail and customer portal 24 hours a day, 7 days a week, and 365 days a year.

Virtual Iron technical support is committed to work continuously on reported critical or down severity problems until a resolution or workaround is found. The work request will be worked until resolved or de-escalated.

Virtual Iron TSE's responding to requests for assistance reported under this service are focused exclusively on assisting subscribers to get their deployed Virtual Iron product operational again, in as short a time as possible.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Virtual Iron
Compatibility: PC , Unix
Manufacturer: Virtualiron
Packaged Quantity: 1
Product Line: Virtual Iron Platinum Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Extended service agreement (renewal)

Service & Support Details
Response Time: 1 business hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Maintenance



Service Type: Phone consulting



Limitation: Severity level 3



Service Availability (Days a Week): Monday-Friday
Service Type: E-mail consulting



Service Availability (Hours a Day): Business hours
Service Type: Web support



Service Type: Remote monitoring



Service Type: Web knowledge base access



Service Type: New releases update

Software
Software Title: Virtual Iron Extended Enterprise Edition

 
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3/26/2017 8:38:38 AM
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