154

Websense Premium Support - technical support - 5 months

Mfg. Part: PRSN-X-CP05-N | CDW Part: 3748852 | UNSPSC: 86101601
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  • Technical support
  • phone consulting
  • 5 months
  • 24x7
  • response time: 45 min
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 5 months
  • 24x7
  • response time: 45 min
Your business doesn't stop for weekends or holidays and neither do Websense. With unlimited access to an exclusive, toll-free number, you have the reassurance of knowing that answers to your most pressing and difficult questions are just a phone call away, no matter what time you call.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: Websense
Compatibility: PC
Manufacturer: Websense
Packaged Quantity: 1
Product Line: Websense Premium Support

Service
Support Full Contract Period: 5 months
Support Details Full Contract Period: 5 months

Service & Support
Response Time: 45 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 6 named contacts / severity level 1
Response Time: 45 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: 6 named contacts / severity level 2
Response Time: 4 hours



Limitation: 6 named contacts / severity level 3
Response Time: 8 hours



Limitation: 6 named contacts / severity level 4
Response Time: 2 business days



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Security alert notification



Service Type: Web support

 
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12/6/2016 10:04:54 AM
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