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Wyse Premium Support Gold - technical support - 50 incidents

Mfg. Part: 906023-02 | CDW Part: 2734748 | UNSPSC: 81111811
$30,545.99Advertised Price
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  • Technical support
  • phone consulting
  • 50 incidents
  • 8x5
  • response time: 4 h
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 50 incidents
  • 8x5
  • response time: 4 h
For those customers who would rather hear a friendly voice on the other end of the line, Wyse offers telephone support from 9AM to 5PM, Monday through Friday. With Gold Premium Support you will also have an access to the Wyse Self-Service Center, including all Wyse Quick Start Guides and Reference Manuals, plus the FAQ section, and select access to the Solution section.

For Wyse Gold Premium Support customers, Wyse will assign one or more Wyse senior support engineers to your account. This gives you direct support access when contacting Wyse Support. Additionally, your Wyse senior support engineer will get to know your computing environment over time, providing you with even better support, based on a more thorough understanding of your situation.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Wyse
Compatibility: PC
Manufacturer: WYSE Technology
Model: Gold
Packaged Quantity: 1
Product Line: Wyse Premium Support

Service
Support Full Contract Period: 50 incidents
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Knowledge base access



Support Details Service Included: Web support

Service & Support
Response Time: 4 hours
Service Availability: 8 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 50 incidents
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day
Service Availability (Time): 9:00 AM - 5:00 PM



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Equipment
Class of Equipment: Desktops

 
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12/9/2016 6:04:52 AM
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