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Wyse Premium Support Platinum - technical support - 75 incidents

Mfg. Part: 906023-03 | CDW Part: 2734754 | UNSPSC: 81111811
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This item was discontinued on December 28, 2016.

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  • Technical support
  • phone consulting
  • 75 incidents
  • 24x7
  • response time: 4 h
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 75 incidents
  • 24x7
  • response time: 4 h
For Wyse Platinum Premium Support customers, Wyse will assign one or more Wyse senior support engineers to your account. This gives you direct support access when contacting Wyse Support. Additionally, your Wyse senior support engineer will get to know your computing environment over time, providing you with even better support, based on a more thorough understanding of your situation.

Wyse Platinum Premium Support customers also receive priority from our Customer Support team. Wyse will make sure it is in direct contact with you about your request within four hours. If you are calling within normal business hours you can reach your Named Wyse Support contact. At all other times, your call or email will be routed to somebody who can help, or at least get you on your way to resolution.

With Wyse Platinum Premium Support, you get a dedicated Technical Account Manager assigned to your account. Your Technical Account Manager is responsible for owning your relationship with Wyse Customer Support. They will manage your support tickets and provide additional support as needed. They can track down tickets and troubleshoot problems whenever you need help. Think of your Technical Account Manager as your support concierge at Wyse.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Wyse
Compatibility: PC
Manufacturer: WYSE Technology
Model: Platinum
Packaged Quantity: 1
Product Line: Wyse Premium Support

Service
Support Full Contract Period: 75 incidents
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Knowledge base access



Support Details Service Included: Web support

Service & Support
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 75 incidents
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Equipment
Class of Equipment: Desktops

 
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3/23/2017 1:25:09 PM
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