CDW Canada Customer Support

How do I place an order?
Your account manager will be your point of contact for all quotes, orders and exclusivity pricing. If you do not have an account manager with CDW or have an unmanaged account, please contact Sales Support for assistance.

If you are looking to place an order for an industry related to government, education or healthcare you can contact cdwsales@web.cdw.ca for assistance from our dedicated team regarding pricing, proprietary equipment and related needs. 

For the U.S.A, please visit CDW US.

For the U.K, please visit CDW UK.

If you are a customer from outside the U.S., Canada or the U.K. we cannot assist you with setting up an account or with purchasing from CDW Canada.

For assistance with creating an eProcurement order, please contact your account manager.

Who is my Account Manager? Who is my Account Team?
If you have a dedicated account manager with us, you can contact your account manager for assistance. If you don't have an account manager with us, you can contact Sales for assistance at 800.972.3922.

With your online account, you have access to a team of specialists in sales management, technology sales, customer relations and technical support who can assist you.

What can technology specialists help me with?
For more complex projects or technology solutions, please contact your account manager. Your AM can connect you with a team of technology specialists to design the right solution to meet your company’s needs. Areas of expertise include:

Document Imaging
 LAN/WAN
Mobile Wireless
Power
Security
Services
Software Licensing
Storage
Telephony
Voice and Data

How do I create a quote online?
If you are signed in, you can create an online quote. Fill your shopping cart with the items you want included in the quote. Once you are done, use the Quote feature on the Checkout page. Enter your shipping information and select a shipping method to Continue. On the Checkout: Quote Review page, you can enter a Quote Description (required) and a Cost Center Code (optional).

Once you are done, you can select the Request A Quote feature to complete your quote and send it to your account manager. You will see a Thank You page confirming that your quote has been received. You can email a copy of this confirmation to yourself. You can also view your Quotes history at any time through your CDW account.

Prior to converting this quote to an order, please contact your account manager for configuration, pricing and contract verification. Should you choose to convert this quote to an order without verification, you may be contacted by your account manager to confirm the details of your order.

If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.

How do I edit a quote?
You can edit a quote at any time from the Quote Review page. Next to Order Details, you have the option to Edit, which will return you to your shopping cart. From there, you can add or remove items as needed and then proceed with requesting a newly revised quote.

If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.

How do I convert a quote to an order?
You will need to visit your account's Quotes history. You can search by quote number or by browsing the list of available quotes. To convert to an order, select the Quote you'd like to add to your cart and then continue to checkout in order to complete the checkout process.
 

How do I check the availability of a product?
The availability of a product is indicated on the product details page. If you don't see the availability on the product detail page, please contact Sales Support.

How do I lease a product?
CDW offers leasing options for businesses on all of our products. To find out more, please contact your Account Manager.
 

How often are the special offers on your site updated?
Special offers and pricing are updated in real time. For the latest offers, please visit our CDW Deals page.

I saw an advertised price in an ad for CDW, but it's a different price on your website?
Prices in the technology industry can fluctuate quickly. The prices on our website are updated in real time, but many ad campaigns are prepared ahead of time. If you see a price discrepancy, let us know talk to your account manager or if you don’t have one reach out to and we’ll try to honour the lower price. Also, be sure to look for rebates on your product that can affect the price listing.

I just bought an item and noticed there is a rebate available. Where can I find the form?
Select the View Details option from the product information page for more information on available rebates.  Rebates are built into our pricing, front end are loaded into distribution pricing.

You advertise a rebate, but when you click to see more information, it says it can't be found.
This is usually caused by a rebate expiring. When this happens, we make every effort to get the listings removed from the site as soon as possible.

Rebates are built into our pricing, front end are loaded into distribution pricing.

Why aren't Quebec residents eligibl for some contests?
Restrictive laws in these areas prevent us from offering some promotions in these areas. Contact your individual locality for more information.

Where can I request a charitable donation from CDW?
At CDW, we have a strong commitment to our community and the communities of our customers. For more than sixteen years, the CDW family of coworkers have given generously to many national and local charities. If you would like to request a donation, please fill out our online donation request form.