CDW Canada Customer Support

Our Microsoft Cloud Technical Support team is available to customers who have purchased Microsoft cloud solutions through the Cloud Solution Provider (CSP) Program and are therefore entitled to administrator support from CDW.

For Assistance with Office 365, Windows, EM+S, Microsoft 365 and Azure:
Email VIPusersupport@cloud.im or call 866.468.9622

To manage your subscriptions online, visit csp.cdw.ca and login with the credentials provided in the welcome email.

Where can I find serial numbers for products I have purchased?
Serial numbers for all scanned products can be found through your CDW account, under Order Details in your Recent Orders history. Serial numbers are also tracked for any products for which your company has requested and paid for asset tagging. Products for which asset tags have been applied are tracked in Asset Management.

How do I open up a new support case or biew my existing support cases?
You can submit a new technical support case by emailing or calling support at any time.

Note: You must be an admin on the CSP portal to submit a new support case or to view an existing support case. This directs you directly to our Level 2 support engineers

Can support be provided for producs that were not purchass from CDW?
You can buy CDW Premium Support for devices purchased from CDW or any other vendor. Premium Support licenses cover one piece of hardware from any brand for up to three years, and offer troubleshooting, setup assistance, virus removal and additional services. Please reach out to your CDW Account Manager for more details.