CDW Services / ServiceNow / Manage ServiceNow
Manage ServiceNow
CDW ServiceNow Managed Services Accelerate ROI
Manage ServiceNow Overview
Manage Your Custom ServiceNow® Solution
Reduce system administration costs, extend your team and focus on developing ServiceNow® innovations with greater business impact. ServiceNow® management by CDW helps you get the most out of your ServiceNow® platform.
Manage ServiceNow Services
Solve ServiceNow Maintenance
SmartTeam Staff Enhancement
Help your internal staff focus their ServiceNow efforts on strategic goals and business growth. Our ServiceNow developers are solely dedicated to your team and can be utilized for a full workweek. Each developer is backed by a team of ServiceNow support specialists and can perform any ServiceNow development or administrative task requested.
Prepaid Support Blocks
Get the support you need and pay only once a year for 50- or 100- hour increments. A dedicated CDW Technical Consultant will be assigned to your organization to help with any issues or questions you have. Plus, get access to CDW development experts and on-demand reporting while you manage and approve work in our customer portal.
ITSM Maturity Roadmap
Upgrading to a newer release of ServiceNow can feel like an uphill climb. CDW uses ServiceNow’s proven 6-phase approach to upgrade your platform while verifying your customer applications or implementing new ones. Our ServiceNow experts can also remediate your identified issues for all applications currently in use.
SmartScan Health Check
As more applications are implemented within your ServiceNow platform, it is imperative that you continue to optimize for growth and scale without degrading performance. Best-practice configuration ensures that you have efficient upgrades, optimal usability and performance and ease of maintenance. CDW SmartScan evaluates and compares your existing system against ServiceNow best practices to give you a custom-built remediation plan for optimizing your platform.
Our Approach
We Meet You Where You Are
Assess
Our certified experts will provide a suite of assessment services to help your organization understand your current level of maturity and plan steps to continue your journey towards an optimized technology environment, with focus on growth, portability, manageability, observability, resiliency and security.
Design
We will help you build the plan to train your people, update your processes and implement technologies to accelerate your ability to handle current and future technology needs. Our experts take your business goals and objectives and turn them in to implementation plans and architectures that drive success for your organization.
Orchestrate
Our services help our customers train skills, change processes and implement technologies that deliver on business goals and objectives. From industry-leading professional services to staff augmentation services, CDW solutions and services provide what is needed to help customers be successful in their most complex projects.
Manage
Managed services are core to our ability to assist customers. More and more organizations are looking to consume “as a service” and our managed services SOC and NOC support customers with 24/7/365 coverage of their critical systems.
