CDW Solutions / AI Solutions
AI Solutions That Actually Deliver
Your Partner for Every Step of the AI Journey
Amazing happens when AI moves from idea to impact. Wherever you are on your AI journey, CDW Canada can help, from strategy and use-case discovery to secure, governed infrastructure. Our in-house Canadian AI experts and deep industry partnerships help you meet your unique AI needs.
Why CDW?
Why Businesses Choose CDW for AI
End-to-end solution delivery
CDW provides comprehensive AI solution delivery across the full lifecycle, not just strategy or point solutions. From advisory and data foundations to model development, security, governance, workloads and underlying infrastructure, we take ownership at every stage. The same team that designs your AI environment supports its deployment and scale, ensuring continuity and accountability.
Infrastructure expertise that goes deeper
While many organizations focus on high-level strategy, CDW designs and deploys the critical infrastructure required to operationalize AI. This includes GPUs, networking, storage, power and cooling to ensure your environment is built to perform at scale. This depth of capability is a key differentiator for CDW.
20+ years of Canadian delivery
With more than 20 years of delivery experience in Canada, CDW has supported organizations across industries including financial services, healthcare, public sector, education and retail. Our focus is on driving measurable, in-production outcomes, helping clients realize real business value from AI investments.
Established relationships with major technology partners
CDW partners with leading providers in Canada including Microsoft, Google Cloud, AWS and NVIDIA. We align technologies to your specific workloads and objectives, ensuring the right solution fit rather than defaulting to a single provider.
How Can CDW Help Me Implement AI at My Organization?
Successfully adopting AI means implementing solutions that provide real, measurable impact across your organization, driven by sustainable infrastructure and reliable security. CDW’s AI solutions help you across the AI journey with our expert-led advisory and technology services, aimed at simplifying how you run, manage and govern AI.
How do I get started with AI?
Get a headstart with our advisory workshops. Our short, guided sessions help you turn your AI plans into a prioritized, fundable roadmap. CDW can help you chart a clear path from a simple use case, all the way to production.
Begin here:
AI Solutions CDW Has Delivered to Customers
Every sector has its own AI use cases and its own compliance realities. The following successful AI projects from CDW shed light on how AI is delivering measurable results for Canadian organizations.
How CDW can help financial services organizations deploy AI
Fraud velocity, regulatory complexity and customer retention are all getting harder to manage manually. CDW helps banks, credit unions and insurers target their specific risk and growth priorities with AI.
AI use cases for financial services
Caller intent routing for a retail bank: CDW replaced legacy dual-tone multifrequency (DTMF) phone menus with AI natural-language intent detection, lifting routing accuracy from roughly 30 percent to near-complete and connecting customers to the right place the first time.
Member-first modernization for a credit union: CDW integrated contact centre, an AI virtual agent and core banking to deliver intelligent self-service while preserving the personal member experience credit unions are built on.
Intelligent document processing for a financial services firm: CDW automated document-heavy workflows to cut manual effort and accelerate insight across back-office operations.
Enterprise AI platform for a Canadian financial institution: CDW designed a GPU-accelerated platform unifying infrastructure and data science into a shared service enabling up to 10x faster experimentation and the shift from pilots to production AI.
How CDW can help healthcare organizations deploy AI
Healthcare organizations are under pressure to do more with less. CDW helps reduce administrative burden and improve patient access within healthcare data compliance requirements.
AI use cases for healthcare
Patient access solution for healthcare providers: CDW integrated AI virtual agents with leading EHR systems on Cisco Contact Centre, enabling patients to self-schedule, access health information and reach the right department while supporting compliance.
Patient engagement solution in the healthcare industry: CDW deployed intelligent chatbots that improved patient access to information and freed up operational capacity for staff.
How CDW can help public sector and government organizations deploy AI
Public sector agencies use AI to serve citizens faster and reduce operating costs within the accountability frameworks Canadian government requires.
AI use cases for government
Citizen services solution for a county government: CDW implemented AI-powered routing and automated FAQ support so citizens skip maze-like phone trees and reach the right department faster.
How CDW can help retail organizations deploy AI
Retailers use AI to close the gap between what customers expect and what the business can deliver across self-service, loyalty, inventory and the checkout experience.
AI use cases for retail and ecommerce
Grounded self-service for a large online retailer: CDW connected chat and voice AI to the retailer’s internal knowledge engine, keeping every answer grounded, accurate and on-brand while improving speed and consistency.
Loyalty automation for a national convenience retailer: CDW deployed an AI virtual agent for loyalty card activation, balance checks, payments and rewards integrated directly with customer APIs to reduce agent workload.
True self-service for a national retailer: CDW built a virtual agent that handles order status, delivery scheduling, payments and account lookups through natural conversation, not just an IVR menu.
Modern digital support in the retail industry: CDW rolled out modern chatbot capabilities that streamlined digital support and lifted customer satisfaction.
How CDW can help media & entertainment organizations deploy AI
CDW StudioCloud partners with the world’s leading animation and visual effects studios to bring AI into high-end content production. We deliver secure, GPU-accelerated infrastructure and managed services, the same trusted foundation behind studio rendering pipelines that now extends to AI-driven workflows for artists. Built around the rigorous content-security standards top studios demand, we help creative teams adopt AI where it accelerates the work without compromising security or creative control.
AI use cases for media & entertainment
Global localization solution for a media customer: CDW built automated translation pipelines that accelerated localization and expanded audience reach across markets.
Document automation for a media & retail organization: CDW deployed intelligent document processing to scale accuracy and operational throughput without scaling headcount.
How CDW can help manufacturing organizations deploy AI
AI hackathon for an industrial distributor: CDW guided cross-functional teams from real business problems to working MVPs in days, proving practical AI value and accelerating internal capability.
How CDW can help technology & AI software vendors deploy AI
AI factory implementation for an AI software vendor: CDW deployed NVIDIA DGX-based infrastructure that cut training times, increased throughput and established a production-grade AI factory to support business growth.
Transform Workforce Productivity with Microsoft Copilot 365
CDW helps you roll out Microsoft 365 Copilot, covering deployment strategy, licencing, security and governance. Our dedicated Copilot training sessions help turn curiosity into confident daily use, so your people can work smarter without putting the business at risk.
What CDW Delivers:
Copilot strategy & licencing
Licence purchasing, assignment and rollout, so the right people get the right tools.
AI enablement workshops
Hands-on sessions that map Copilot to your teams’ real workflows.
Secure & governed adoption
Data protection, access controls and responsible AI guardrailing, so productivity never outpaces safety.
Change management & training
Adoption plans that build familiarity and drive measurable usage.
In addition to our Microsoft Copilot expertise, CDW can also help you assess, deploy and manage Google Gemini subscriptions for your organization. Speak to your CDW account representative to learn more.
AI Solutions for Your Business
Advisory & AI Strategy
Turn your AI ambition into a practical roadmap through strategy and ideation workshops, use-case discovery and ROI and feasibility assessments. We can help your leadership align with your AI goals and focus on high impact areas, backed by readiness and maturity benchmarking.
AI Security
From AI and data security to identity and access management, we can help you secure your models, your data and the people using them. Our experts can show you how to navigate AI security risks and lay a strong foundation for future growth.
Data and AI Tools
We can help you unlock the potential of your enterprise data. You’ll be able to deploy a modern data ecosystem to manage models effectively, with a scalable data architecture and platforms for AI development, deployment and management.
AI-Ready Infrastructure
Get expert advice on how to design, deploy and manage your AI infrastructure. We can help you move AI from pilot to production with GPU clustering, high-performance networking and high-throughput storage for your AI applications across cloud, data centre and hybrid environments.
To learn more about our AI solutions, speak with an expert or contact your CDW account representative.
AI for Small Business and Startups
AI for small business is a growing priority across Canada. CDW helps startups and SMBs use AI to compete with larger players, automating manual tasks, improving marketing precision and accelerating product development.
Here’s where to start:
- Automate high-volume manual processes and redirect that capacity toward growth
- Improve marketing precision with AI-powered audience segmentation and content generation
- Deploy AI-enabled tools that cut time spent on administrative and repetitive work
of small businesses believe that companies in their industry need to embrace AI-driven changes for future success.1
58%
of business leaders say they need to embrace AI to drive meaningful returns. — CDW Canada report
AI Trends for Canadian Organizations
AI adoption in Canadian workplaces continues to accelerate, with more organizations approving tools, deepening implementation efforts and beginning to measure business impact. Read our 2026 Canadian AI Workplace Trends Report to find out more.
AI Trends
The Latest from Our AI Experts
How CDW Can Help You Manage and Optimize Microsoft Copilot Credits
Why AI Projects Stall After Deployment in SMBs (And How to Fix Them)
3 Business Functions to Enhance Using AI with Microsoft Copilot and CDW
Jumpstart Your AI Journey with Full Stack Microsoft and CDW Solutions
CDW’s AI podcast series covers the topics that matter most to Canadian IT leaders.
Listen to the latest episodes.
18
NVIDIA GTC 2026: AI, Robotics and Future Trends in Tech
KJ Burke, Field CTO, Hybrid Infrastructure at CDW Canada
Join KJ Burke, as he dives into the key highlights from NVIDIA's GTC 2026 conference. Discover the latest in AI advancements, robotics, space computing and enterprise strategies shaping the future of technology.
09
How to Turn AI from Chatbots into Autonomous Agents
KJ Burke, Field CTO, Hybrid Infrastructure at CDW Canada
In this episode, KJ Burke – Field CTO, Hybrid Infrastructure explores the four stages of AI maturity, from simple conversational tools to agentic AI capable of executing complex tasks autonomously.
FAQ
Why AI for business?
AI reduces the time your team spends on repetitive tasks, surfaces patterns in data that human analysis misses and opens up new service possibilities. For Canadian businesses competing in a tight labour market, it also reduces dependency on headcount for routine work.
What is CDW's approach to AI projects?
We don’t start with a technology recommendation. We start with your business objectives, map them to specific AI use cases, validate with a proof of concept and then build a deployment plan based on what actually delivered results.
What AI barriers do businesses usually have to overcome?
The most common blockers are data quality issues, skills gaps and unclear ownership between IT and the business. CDW’s AI consulting team in Canada addresses all three, assessing your data readiness, defining a governance structure and building the skills your team needs before development begins.
Contact Us
Let's Work on Your Business' AI Strategy
Whether you’re building an AI strategy for your Canadian business or have a project stuck in proof of concept, our AI consulting team will follow up with a practical next step.
Ways to reach us:
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